LEGAL

Privacy Policy

Connection Works Media Group LLC is committed to protecting your privacy and personal information

Last Updated: December 2024
Your data is protected

Scope of This Policy

This Privacy Policy applies to:

  • Website visitors
  • Prospective and current clients
  • Users interacting with AI-powered demonstrations or services
  • Individuals communicating with us via phone, voice, text, or electronic means

Connection Works Media operates as a service-based digital agency. All offerings are professional services delivered digitally or remotely. No physical products are sold through this website.

Information We Collect

1. Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Business name
  • Information submitted through forms, bookings, demos, or direct communication

2. Service & Interaction Data

  • Messages, inquiries, or requests
  • Call metadata or conversation data when interacting with AI receptionists, virtual assistants, or support systems
  • Engagement data related to AI demonstrations or automated workflows

3. Technical & Usage Data

  • IP address
  • Browser and device type
  • Pages visited and interaction patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

Provide and manage professional services
Respond to inquiries and support requests
Deliver AI solutions, web design, branding, and digital content services
Improve website functionality and user experience
Communicate operational or service-related updates
Maintain security, prevent abuse, and comply with legal obligations

AI Services & Automated Processing

Some services include AI-powered receptionists, chatbots, and virtual assistants.

By interacting with these services, you acknowledge that:

  • Interactions may be processed by automated systems
  • Responses are generated programmatically and may not be error-free
  • AI tools assist operations but do not replace professional judgment

📞 Call Recording & Consent

Connection Works Media and its AI-powered systems may record or monitor calls or voice interactions for quality assurance, training, operational improvement, compliance, and dispute resolution.

Consent Standards

Call recording laws vary by jurisdiction:

  • Some states require one-party consent
  • Others require all-party (two-party) consent

To ensure compliance nationwide, we apply the strictest applicable consent standard.

How Consent Is Obtained

When applicable:

Callers are informed at the start of the call that recording may occur
Continued participation after notice constitutes consent
Where required, explicit verbal consent may be requested
If consent is not granted, recording will not occur or the call may be ended

Interstate & Cross-Jurisdiction Calls

For calls involving parties in different states, the most restrictive consent law governs the recording.

International Calls

For international participants, consent is handled in accordance with applicable data protection laws (including GDPR where applicable).

Opt-Out

If you do not consent to recording:

  • You may request alternative communication methods (email or text)
  • You may end the call at any time

Cookies & Analytics

We may use cookies and analytics tools to understand site usage and improve performance. You may disable cookies in your browser settings, though some features may be affected.

Data Sharing

We do not sell personal information.

Information may be shared only with:

  • Trusted service providers necessary to operate our services
  • Legal authorities when required by law

All third parties are required to maintain confidentiality and security standards.

Data Retention

Personal information and call recordings are retained only as long as reasonably necessary for:

  • Service delivery
  • Legal compliance
  • Dispute resolution
  • Enforcement of agreements

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability

Requests may be submitted using the contact information below.

International Data Transfers

If you access our website outside the United States, your information may be processed and stored in the U.S. By using our services, you consent to this transfer.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission is 100% secure.

Third-Party Links

We are not responsible for the privacy practices or content of third-party websites linked from our site.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised "Last Updated" date.

Questions About Your Privacy?

We're here to help. Reach out to us with any privacy concerns or data requests.

Connection Works Media Group LLC

Email Address

For email inquiries, please use our contact form

Phone Number

928-235-9736

Contact Us